FREQUENTLY ASKED QUESTIONS
We're aware that your may have questions
about our services, our products or our staff
prior to booking.
The FAQ section below is
designed to address some of the
most common questions we've encountered.
If your questions or concerns are NOT addressed below,
please feel free to contact us via one of the two methods below.
Q How Far In Advance Should I Reserve Your Services?
A As soon as possible to ensure you receive the entertainment of your choice.
Q Does RJ DJ & Party Service Inspect, Clean And Sanitize Their Inflatables?
A We inspect, clean and sanitize our inflatables after each rental. We pride ourselves in providing you with the cleanest inflatables.
Q Do You Have A What If Plan?
A Yes, our vehicles are equipped with the items needed for each event as well as additional supplies. We also offer an Emergency Voice Mail Box (Option 9 on the main menu) to quickly solve any problem.
Q What If It Rains?
A ALL RJ DJ And Party Service contracts state that it is a Rain or Shine event. We of course will work with you to make the best of the weather. Maybe a tent or a change in the entertainment is available. Please call us for more details or refer to your contract.
Q Do you offer Free Delivery & Setup?
A NO, because of the large service area we serve, delivery or travel fees as some call them can determined based on distance. This fee is clearly stated on your contract and is NEVER hidden.
Q What If I Need A Generator?
A If you need a generator just let us know. We have generators that could probably run an entire city and of course we have smaller generators that can run smaller items. If you’re having your event at a location that requires proof of insurance, our insurance covers our generators and we can provide proof.
Q Can You Deliver And Setup If My Event Is At A Park Or Forest Preserve?
A Yes, but in most cases you will need a permit from the city or municipality to hold your event, you must check their requirements. If they require to be added as additionally insured, it can be done. Please note that anytime we service a property not owned or managed by you our client we require a representative from our company to remain on property. Please contact us regarding the additional fees (if any).
Q I Need A Certificate Of Insurance?
A Not a problem. First let us know who is requesting the certificate of insurance. We need to know what they are looking for. Some people/organizations just need to verify coverage, others need to be a certificate holder and/or additional insured. Below is a price list of charges related to certificates of insurance:
If the Certificate of Insurance is For:
Personal Use, then an additional fee of $150.00 will apply.
The owner of the property (i.e. Park District, Banquet Hall, Forest Preserve) and RJ DJ & Party Service will be remaining on property the entire time, then NO additional fee will apply.
An Organization (To Verify Coverage), then NO additional fee will apply.
If you have any questions regarding certificates of insurance please contact the CEO, Ryan McGrail at (708) 825-3565 or (847) 348-0487 x4001!
Q When Do I Pay You?
A As stated in your contract the balance is to be paid in full no more than two weeks prior to your event.
Q Can I Pay Cash The Day Of?
A NO, as stated in your contract the balance is to be paid in full no more than two weeks prior to your event.
Q Should I Tip Your Employees?
A While tips are always appreciated, our staff NEVER expects a gratuity but is always thankful to receive one. For delivery drivers keep in mind just because you tip a Pizza-Guy $5.00 for delivering a 5 pound pizza does not mean you would have to tip our staff $175 for delivering a 175 pound inflatable.
Q What Is The Recommended Tip?
A When you dine out a 18-20% gratuity is recommended and sometimes even charged on the bill. Limo drivers typically add a 20% gratuity to the bill. As for as our staff there is no standard so I offer you average TIP as a suggjestion.
Party Rentals, including Inflatables, Tents, Chairs, Concessions, Etc $20.00
Disc Jockeys $25.00 for a 2 Hour Event, $50 for a 4 Hour Event, $100+ for a Wedding or Corporate Event
Variety Entertainers, including Clowns, Face Painters, Air Brush Artists, Etc $20.00
STAFF working your event $20.00 each.
Again, these are the average TIPs received. You are under no obligation to TIP and if you choice to TIP feel free to make it more or less. For those of you that need to account for every dollar spent, TIPs and Gratuities can be done through the main office with a receipt provided to you. Our employee will then receive his or her TIP/Gratuity with the next pay check.
Q What Forms Of Payment Do You Take?
A Cash dropped off of the office (always get a receipt), Check, and all major credit cards.
Q What Licenses And Permits Do You Have?
A We have every license and permit that we are aware of needing including; Operation Permits for our inflatable from the Illinois Department of Labor, Sales Tax and Business Registrations from the Illinois Department of Revenue, Food Service Sanitation Certifications, Department of Transportation, Etc.
If you are attempting to verify a particular permit please contact us to confirm.
Q You Did Not Answer My Question Above...Now What?
A Then pick one of the two options below. The first is a longer form to fill out and tell us about your event and your question(s), the second is a short form to enter you phone number and your question. Both forms will get you an answer within 24 hours. The second option called instant answers will get you an answer almost instantly when available.
